Get free quote
Your privacy matters

Privacy Policy

Learn how Countryside Stays collects, uses, protects, and manages your information when you enquire, book, or interact with our website.

Privacy Commitment

We respect your trust and keep your stay information handled responsibly

This policy explains what information we collect and how it is used to support villa enquiries, booking assistance, communication, and customer service.

1. Information We Collect

When you contact Countryside Stays, submit an enquiry, check availability, or make a booking request, we may collect details required to assist you properly.

  • Name, mobile number, email address, and message details.
  • Villa preference, check-in and check-out dates, number of guests, and booking requirements.
  • Payment or transaction references when a booking payment is made.
  • Basic technical details such as browser, device type, and website usage data.

2. How We Use Your Information

Your information is used only for genuine business and service-related purposes connected with your enquiry or stay.

  • To respond to your villa enquiry and provide availability or pricing support.
  • To process booking requests, confirmations, cancellations, or customer support queries.
  • To contact you through phone, email, WhatsApp, or SMS for booking-related communication.
  • To improve website experience, services, offers, and customer assistance.

3. Sharing of Information

We do not sell, rent, or trade your personal information. Your details may be shared only when required to complete your booking, provide support, follow legal requirements, or work with trusted service providers involved in bookings, payments, communication, or website operations.

4. Payments and Security

Payment-related information may be processed through third-party payment gateways or banking partners. Countryside Stays does not store sensitive card, UPI PIN, net banking password, or full payment credential information on this website.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve performance, remember preferences, understand visitor behavior, and provide a smoother browsing experience. You can manage cookie settings through your browser at any time.

6. Data Protection

We take reasonable steps to protect your information from misuse, unauthorized access, alteration, or disclosure. However, no online platform can guarantee absolute security, so users are requested to share information carefully.

7. Your Rights

You may contact us to request correction, update, or removal of your personal information from our records, subject to booking, legal, accounting, or operational requirements.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest updated date.

Last updated: 28 July 2026

Policy Support

Response Time

We try to respond to privacy and booking queries as soon as possible.

For faster assistance, mention your name, mobile number, booking date, and villa name while contacting us about privacy or booking records.

Secure Handling

Your enquiry and booking details are handled only for service and communication purposes.

Booking Purpose

Stay dates, guest count, and villa preferences are used to support availability and booking assistance.

Easy Support

You can contact us anytime for privacy-related questions, corrections, or booking information updates.