Cancellation & Rescheduling Policy

Easy Stay Planning

Flexible Guidance For Your Villa Booking

Review the cancellation, refund, and rescheduling terms before making changes to your stay.

If cancelled 14+ days before arrival: 80% refund or 100% future credit note.
If cancelled 7–14 days before arrival: 50% refund or 60% future credit note.
If cancelled within 7 days of check-in: Non-refundable.
If booking is partially paid: Non-refundable.

Note: A cancellation fee of 20% will be levied on all refunds to cover platform and processing charges.

14+ days before check-in: Free rescheduling for same villa.
7–14 days before check-in: 40% charge for rescheduling.
0–7 days before check-in before 2 PM: 50% voucher issued for same home, only if a new booking is secured for the same dates; otherwise, booking is forfeited.

Rescheduling is valid only for the same villa as the original booking.
Voucher/rescheduling credit must be applied only to villa booking, not services.
Not applicable during standard or peak date cancellation policies.
If new dates have a higher tariff, the difference must be paid.
Bookings via third-party platforms such as Airbnb and GoMMT are subject to their cancellation policies.
Check-in: 2 PM | Check-out: 11 AM.
GST is applicable on cancellation fees.
Refunds exclude accommodation and cleaning fees.
Early check-ins or late check-outs may incur additional charges based on availability and management discretion.

Refunds and rescheduling depend on how early the request is made before check-in.

Processing fees, GST, and tariff differences are explained clearly for guests.

Rescheduling credits are applicable only for the same villa booking as per policy terms.